Shipping policy

Delivery Information

Shipping Method & Costs: We currently ship exclusively within the United Kingdom. All orders are dispatched via Royal Mail Tracked 24 to ensure a secure and efficient service (typically 1–2 working days).

  • Orders over £50: Free Shipping

  • Orders under £50: £5.99 Flat Rate

Dispatch Times: We aim to dispatch all orders within 1 working day.

  • Monday – Friday: Orders placed by 16:00 are dispatched the same day.

  • Saturday: Orders placed by 10:30 are dispatched the same day.

  • Please note: Dispatch times may vary slightly during peak promotional periods.

Tracking & Delivery Evidence: Once your order has been dispatched, you will receive an automated email containing your Royal Mail tracking number. This service provides GPS delivery coordinates and, in most cases, photographic evidence of delivery to your door.

Delivery Disputes & Safe Places: If your tracking status shows 'Delivered' but you have not received your parcel, please check your designated safe place, outbuildings, or with neighbours first.

  • Proof of Delivery: We rely on Royal Mail’s GPS tracking data and photographic evidence to verify successful delivery.

  • Customer-Authorised Safe Places: If you request a 'Safe Place' via the Royal Mail app or website (e.g., "Leave in porch" or "Leave behind bin"), you accept full liability for the parcel once it has been delivered to that location. Ana's Beauty Parlour cannot be held responsible for parcels that are lost or stolen from a safe place you have explicitly authorised.

  • Investigation Process: For claims of non-receipt where tracking confirms delivery, we will open a formal investigation with Royal Mail. We reserve the right to request a Crime Reference Number and share transaction data with fraud prevention authorities if a parcel is confirmed delivered by GPS data but reported as missing.

Transit Liability: For genuine transit issues (e.g., parcels lost in the network before delivery is attempted), Ana's Beauty Parlour accepts full responsibility. We will resolve the issue directly with the courier and arrange a replacement or refund.