Shipping policy

Delivery Information

Shipping Methods & Rates We ship exclusively within the United Kingdom. All orders are dispatched using tracked Royal Mail delivery services to ensure safe, reliable arrival.

  • Standard Delivery (2–3 working days):

    • Orders £50.00 and over: FREE

    • Orders under £50.00: £3.99 Flat Rate

  • Express Delivery (1 working day):

    • Orders £100.00 and over: FREE

    • Orders under £100.00: £5.99 Flat Rate

Dispatch Times We aim to dispatch all orders within 1 working day:

  • Monday – Friday: Orders placed by 16:00 are dispatched the same day.

  • Saturday: Orders placed by 10:30 are dispatched the same day.

  • Please note: Dispatch times may vary slightly during peak promotional periods.

Tracking & Proof of Delivery Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number. This service provides carrier-verified GPS delivery coordinates, timestamp verification, and photographic proof of delivery to your designated address.

Safe Places, Delivery Preferences & Customer Liability

  • Customer-Instructed Safe Places: If you request or have a standing instruction with Royal Mail (via the Royal Mail App, account preferences, door notes, or checkout notes) to leave parcels in a designated "Safe Place" (e.g., porch, outbuilding, behind bins) or with a specific neighbour, full liability for the package transfers to the customer upon carrier scan and delivery to that location.

  • Standing Courier Agreements: If the carrier leaves a package in a safe location per your active Royal Mail delivery preferences profile, Ana's Beauty Parlour cannot be held liable for loss, damage, or theft occurring after successful delivery.

  • Incorrect Address Details: It is the customer's responsibility to provide accurate and complete delivery details at checkout. We cannot issue refunds or replacements for parcels delivered to an incorrectly supplied address.

Reporting Missing Parcels & Non-Receipt Claims If your tracking confirms successful delivery but you cannot locate your parcel:

  1. Reporting Window: You must notify us within 7 days of the carrier marking the item as "Delivered". Claims submitted outside this window cannot be investigated or reimbursed by the carrier.

  2. Formal Investigation: We will initiate a formal investigation with Royal Mail, verifying GPS delivery coordinates and driver scan records against the property address.

  3. Denial of Receipt & Fraud Prevention: Where tracking and GPS data confirm successful delivery to the correct destination, customers reporting non-receipt must complete and sign a formal Declaration of Non-Receipt. For verified deliveries where theft is suspected, we require a valid Police Crime Reference Number (CRN) prior to processing any insurance claim or replacement. We reserve the right to share all relevant dispatch, tracking, and transaction data with UK fraud prevention databases.

Transit Liability For genuine postal network losses (where tracking confirms a parcel has gone missing within the carrier system prior to an attempted delivery), Ana's Beauty Parlour accepts full responsibility and will issue a prompt replacement or refund.