We know that buying professional beauty products online requires trust. At Ana's Beauty Parlour, we are a real Basingstoke salon bringing you the same expert-picked, pro-grade brands we use on our clients every day. Whether you are looking to enhance your routine at home or stock up on salon-size favourites, our online shop offers the same quality and expertise you would experience in our physical salon. Below you will find answers to the questions our customers ask most.
Are your products 100% authentic?
Yes, every single product we sell is genuine and sourced through official professional channels. We are an authorised UK salon stockist, which means brands like K18, Olaplex, Dermalogica, and Color WOW supply us directly. Counterfeit beauty products are a growing problem online, so buying from a verified salon is one of the safest ways to ensure you receive the real thing. All our stock is held in our Basingstoke salon and checked regularly to guarantee freshness and authenticity.
What makes Ana's Beauty Parlour different from other online beauty retailers?
We are not a faceless warehouse. Every order ships from our physical beauty salon in Basingstoke, where our team uses these products on clients daily. That hands-on experience means we stock only what genuinely works, and we can offer the kind of professional advice you would get in the salon chair. We also carry exclusive professional sizes that are rarely available on the high street. Our team consists of qualified stylists and beauty therapists who can speak to the real-world performance of every product we sell.
Which brands do you stock?
Our range is carefully curated and includes K18, Olaplex, Dermalogica, Color WOW, and other trusted professional-grade names. We add new brands only after testing them in the salon first, so everything on our shelves has been vetted by working stylists and therapists. You can browse the full range on our shop page, and we regularly update our stock with new arrivals based on what our salon clients love most.
Do you offer professional or salon-size products?
We do. One of our biggest advantages is access to pro-size formats that you will not find on the high street. These larger sizes offer better value per millilitre and are ideal if you have found a product you love and want to commit to it long-term. Many of our professional-grade products come in 250ml, 500ml, or litre sizes, perfect for regular users or for sharing with family.
How quickly will my order arrive?
We dispatch orders quickly from our Basingstoke salon, and most UK deliveries arrive within two to five working days. Exact delivery times depend on the shipping option you choose at checkout. If you need something urgently, look out for our express shipping option where available. Orders placed before 2pm on weekdays are typically dispatched the same day.
Is it safe to enter my payment details on your website?
Absolutely. Our checkout uses industry-standard encryption and secure payment gateways to protect your personal and payment information. We understand that security concerns can put people off buying online, so we have made sure our payment process is straightforward and secure from start to finish. We never store full card details on our servers.
Can I get advice on which product is right for my hair or skin type?
Of course. Because we are a working salon, our team has real, hands-on experience with every product we sell. If you are unsure what to choose, get in touch with us via email, phone, or live chat and we will recommend the right product based on your specific hair or skin concerns. Think of it as a mini consultation without the appointment. You can also visit us in person at our Basingstoke salon for a full consultation.
Do you offer subscription or repeat delivery options?
Yes, we now offer subscription plans on selected products, allowing you to receive your favourite items at regular intervals with a discount. You can choose your delivery frequency and pause or cancel anytime. Subscriptions are perfect if you have found a product you use regularly and want to ensure you never run out, while saving money on repeat purchases.
What is your returns and refunds policy?
If you receive a damaged or incorrect item, please contact us as soon as possible and we will put it right at no cost to you. For hygiene and safety reasons, we are unable to accept returns on opened beauty products. We recommend checking your order carefully when it arrives, and reaching out to us straight away if anything is not as expected. Unopened items in original condition can be returned within 14 days for a refund.
Why should I pay for professional-grade products instead of high-street alternatives?
Professional products contain higher concentrations of active ingredients and are formulated to deliver salon-level results. While high-street alternatives or "dupes" may seem like a saving, they often require more product per use and deliver less noticeable outcomes. Our team sees the difference every day in the salon, and our customers consistently tell us they notice it at home too. You are investing in quality that lasts longer and works better.
How do I know your product recommendations are trustworthy?
Every product in our store has been used and tested by qualified beauty professionals in our Basingstoke salon before it ever reaches the website. We do not stock anything based on trends alone. Our recommendations come from direct, daily experience with real clients, which means you are getting guidance grounded in professional expertise rather than marketing hype. Our stylists and therapists are happy to share their personal experiences with any product.
Can I visit the salon in person?
Absolutely. Our physical salon in Basingstoke is open to both existing and new clients. You can book a consultation, treatment, or simply pop in to browse and purchase products in person. Many of our online customers like to visit the salon to meet the team and see products firsthand before ordering online. Visit our main website www.anasbeautyparlour.co.uk for opening hours and booking information.
Do you offer gift cards or gift sets?
Yes, we offer both digital and physical gift cards, as well as curated gift sets perfect for beauty lovers. These make wonderful presents and come beautifully packaged. You can purchase gift cards directly from our shop, and they never expire. Custom gift sets can be arranged upon request.
How do I contact you if I have more questions?
You can reach us via email, phone, or live chat during salon opening hours. Our contact details are available on both our shop and main website. We aim to respond to all enquiries within one working day, and we are always happy to help with product advice, order questions, or anything else.