Refund policy

Returns Period
We offer a 30-day return window from the date of receipt. You may return items for a refund if you change your mind, provided they meet the strict conditions below.

Conditions of Return
To be eligible for a refund, items must be returned in a pristine, saleable condition meeting all of the following criteria:

  • Unopened & Unused: The product must remain in its original, sealed packaging. It must not have been opened, pumped, tested, or used in any way.

  • Resellable Condition: The exterior packaging, boxes, and protective seals must be completely undamaged, intact, and uncrushed.

  • Hygiene Exclusion: Due to strict health, hygiene, and safety regulations, we cannot accept returns on cosmetics, skincare, or haircare products if the hygiene seal has been broken or the packaging opened. These items are exempt from the right to cancel once opened, unless confirmed as faulty.

  • Adverse Reactions & Personal Dislike: We cannot accept returns or process refunds for opened or used products due to personal dissatisfaction, skin purging, or adverse/allergic reactions. We strongly advise checking full ingredient lists and conducting a patch test prior to full application.

  • Promotional Items & Gifts with Purchase: If your order included a complimentary gift, bundle discount, or promotional item, all qualifying items must also be returned unopened. If not returned, the standard retail value of the promotional item will be deducted from your final refund.

  • Batch Verification: To protect against retail fraud and counterfeit goods, all returned products undergo strict batch code and serial number verification against our internal dispatch records before any refund is authorised.

Return Postage
For non-faulty returns (change of mind), the customer is responsible for all return postage costs. We strongly recommend using a tracked and signed-for shipping service, as we cannot be held responsible for return parcels lost or damaged in transit.

How to Initiate a Return
To request a return, please email info@anasbeautyparlour.co.uk with the following details:

  • Your full name and Order Number

  • The specific item(s) you wish to return

  • The reason for return

Our team will review your request and provide the return authorisation and dispatch address.

Refund Process
Once your return is received and inspected to verify its condition, we will process your refund within 5–7 business days. Approved refunds will be credited back to your original payment method.

Damaged, Incorrect, or Faulty Items
If your order arrives damaged, incorrect, or with a manufacturing fault, please notify us within 48 hours of delivery at info@anasbeautyparlour.co.uk.

  • Please provide your Order Number alongside clear photographs showing the transit packaging, the item, and the specific fault or batch code.

  • For verified transit damages or manufacturing faults, we will provide a pre-paid return label and issue a full replacement or refund in accordance with the Consumer Rights Act 2015.

Terms of Supply

  • Authorised Stockist Guarantee: Ana’s Beauty Parlour is a fully authorised stockist for all professional brands supplied on this website. All inventory is sourced directly from official UK distributors, guaranteeing 100% authenticity. We do not sell grey-market, diverted, or short-dated stock.
  • Prohibition of Resale: Products purchased from this website are supplied strictly for personal consumer use.
  • No Commercial Resale: The purchase of professional products for resale on third-party platforms (including eBay, Amazon, and social channels) or commercial distribution is strictly prohibited.

  • Order Limits & Monitoring: We reserve the right to monitor purchase patterns and cancel any order without prior notice if we suspect wholesale, automated, or unauthorised commercial activity.

  • Account Action: Any customer found to be diverting professional stock will have their account permanently closed and may be reported to brand protection agencies.